Some of our services include a “Drop Guarantee.”
For guaranteed services, if followers, views, or other metrics decrease, we will refill the lost amount free of charge within the guarantee period.

🔹 Services Covered by the Guarantee
Only services that explicitly state “X-day guarantee” in the title or description are eligible.
Services labeled “No Guarantee” are not eligible for refills or refunds.

🔹 Range of Refill Coverage
Refills apply only within the range of
“Start Count at the time of order” → “Total count after completion.”
If the count drops below the initial start count, it is not eligible for refill.

📍 Example:
Start count: 100 followers
Order amount: 100 followers
Completed count: 200 followers

Scenario A: Drops to 150
→ Refill of 50 followers (200 → 150)

Scenario B: Drops to 99
→ Not eligible (drop below the start count of 100)

🔹 Important: URL / Account Changes
Refills apply only to the URL or username submitted at the time of order.
If the username, URL, or account identifier is changed afterward, we cannot verify the account and the guarantee becomes invalid.

❌ Refill NOT available if:

• Account username/ID was changed after ordering
• The account was deleted or set to private
• The URL is inaccessible (error, broken link, etc.)

🔹 How to Request a Refill
You may request a refill by clicking the “Refill” button in your order history,
or by contacting us with your Order ID.
After verification, we will process the refill accordingly.
Processing may take a few days depending on the situation.

🔹 Cases NOT Covered by the Guarantee

• Drops caused by using other websites or third-party services
• Drops related to older orders
• Drops caused by SNS platform bugs, freezes, or algorithm changes

Here is the step-by-step process for using our services:

① Select your preferred category and choose a service.  

② Make sure to read the service description carefully  

   (it includes start time, guarantee details, and other important notes).  

③ Enter the desired quantity.  

   (Example: If you want 1,000 followers, enter “1000”)  

④ Paste the target URL into the input field.  

   (Example: For Instagram followers, enter your Instagram profile URL)  

⑤ Click the “Place Order” button.  

⑥ Once your order is completed, the promotion will automatically begin  

   within the start time indicated in the service description.

💬 Tip: Orders are processed automatically, so please double-check  

your URL and quantity to avoid mistakes.

The start time for follower growth depends on the type of SNS service you order and the current system load.

Some high-speed services may begin increasing followers within as little as 5 seconds after placing your order,  

while other services may take anywhere from a few minutes to about 1 hour to start.

The estimated start time and average processing speed are listed in each service description and in the “Average Completion Time” section, so please check these details before placing your order.

⏱️ Tip: Popular platforms such as Instagram, X, YouTube, and TikTok tend to receive heavy traffic,  

and start times may be delayed during peak periods.

Please rest assured.

SMMJP uses highly reliable payment systems, and all balance top-ups are guaranteed to be reflected correctly.

💳 For credit card, Google Pay, Apple Pay, or cryptocurrency payments, your balance will be updated automatically — often within 1 minute after the payment is completed.

💸 For manual payments such as PayPay or Amazon Gift Cards, the balance will be added after confirmation, normally within 1 to 24 hours.

Our site uses major payment processors such as Stripe and PayPal.

Your credit card information is strictly encrypted and managed by the payment processors, and neither our site nor any third party can access or view your information.

🔒 We ensure a safe and secure charging environment, so you can add funds with complete confidence.

Please rest assured.
SMMJP has provided hundreds of thousands of follower-growth, view-increase, and engagement-boosting services, and there has never been a single case in which a customer’s account was suspended, banned, or restricted due to using our services.

All services on our platform are delivered using safe methods that comply with the algorithms and guidelines of each social media platform.
Therefore, account suspension or banning does not occur on major SNS platforms such as Instagram, X (formerly Twitter), YouTube, and TikTok.

💡 If a system existed where using our services could cause an account suspension,
it would mean that a third party could intentionally suspend someone else’s account simply by sending engagement to it — which is logically impossible.
No SNS platform adopts such an unreasonable mechanism.

✅ Therefore, there is no risk of your account being suspended or banned as a result of using our services.
You can use SMMJP with confidence to grow and expand your social media presence.

Our platform categorizes the “quality level of accounts” into several ranks depending on the service type.
LQ (Low Quality): Uses basic-quality accounts. This is an affordable option for users who want to keep costs low.
GQ (Good Quality): Offers balanced quality with improved natural behavior and stability.
HQ (High Quality): Uses higher-precision accounts, providing the highest level of naturalness and stability.

Quality ranks are determined based on comprehensive factors such as:
• Natural appearance of the accounts
• Stability
• Accuracy and consistency of account activity

As a general rule, orders cannot be canceled or modified once they are placed, except for services that include a “Cancel” button.

For automated services—such as follower growth or view-increase services—the promotion process begins immediately after the order is placed, meaning it may not be possible to stop the process even before completion.

However, in certain situations such as immediately after placing the order or when the order has not yet started processing, individual support may be possible.

In such cases,
📩 Please contact us through the inquiry form.
After reviewing your request, we will respond as flexibly as possible based on the situation.

💡 Tips when requesting a cancellation or modification:
Providing your Order ID and the reason for cancellation will help us process your request smoothly.

Please don’t worry.
Depending on system load and the processing speed of the SNS platform, it may take some time for the increase to begin.

Normally, followers or views start increasing automatically within a few minutes to several hours after placing your order.
However, during peak times or due to SNS platform updates, it may take up to 24 hours.

If 24 hours have passed and the followers or views have still not started increasing,
please contact us through the 📩 inquiry form.
We will check the system status and respond promptly.

💡 Common reasons
• Incorrect URL entered when placing the order
• SNS account is set to private
• Temporary delays on the SNS platform

Checking these points before contacting us will help us assist you more smoothly.

Please enter the exact URL (link) specified for each service. The required URL is clearly stated in the service description.

📌 Examples
For Instagram followers → “https://www.instagram.com/username/”
For X (Twitter) likes → “https://twitter.com/username/status/postID”
For YouTube views → “https://www.youtube.com/watch?v=videoID”

⚠️ Incorrect URLs may cause your order to be automatically canceled or marked as completed:
• Includes unnecessary characters or emojis
• Part of the URL is missing
• The account or post is set to private

In such cases, refunds or reprocessing are not available, so please double-check that the URL is correct before submitting your order.

💡 Tip
Open your own SNS profile or post page and copy the URL directly from the top of your browser — this is the most reliable method.

Our platform offers multiple similar services within the same SNS category.
Even if they appear alike, each service differs in speed, quality, stability, pricing, and whether a guarantee is included.

📌 Key Differences
🚀 Growth Speed: Some services start instantly, while others increase gradually for a more natural effect.
🌟 Quality: We offer “high-quality” options using more realistic accounts, as well as “low-cost” options for budget users.
🔁 Stability: High-stability services or those with a guarantee tend to maintain follower counts with fewer drops.
💰 Price Differences: Pricing varies depending on quality, provider source, and guarantee conditions.

If you’re unsure which service to choose,
we recommend placing a small test order first.
You can check the actual growth speed and account quality, then select the service that best suits your needs.

Please don’t worry, even if this is your first time using our services.

Our platform is designed so that even beginners in SNS marketing can use it easily and confidently.

If you have any questions or are unsure how to operate the system,

please feel free to contact us through the inquiry form.

Our support staff will review your message and respond with clear and helpful guidance.

💡 We also update our Frequently Asked Questions (FAQ) page regularly.

You may be able to quickly resolve common concerns such as

“How to purchase followers” or “My order is not being reflected.”